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Payment, POstage, Packing, Refunds & Returns

Payment

WE accept payment by PayPal and Stripe (Credit Card).
You can use Credit or Debit Cards to pay for your order through PayPal. You will be given the option to pay using an existing account or open an account if you wish or by Credit/Debit card. Paypal acts like any other payment gateway and you can pay securely using your card.

Stripe can be used for card payment only.

Package and Postage (P+P).

Packages are despatched using Royal mail or by courier to overseas addresses if in excess of 2KG.
Postage is calculated by weight and which region of the world you are in and will be added after checkout and before payment.
Please make sure that you have the correct country on your address. If your orders has an incorrect country for the delivery address selected, we will contact you and let you know how much extra postage is required before shipping can take place.

Packaging

We use recyclable and recycled packaging as much as possible. It’s better for the environment and it helps keep packaging costs down.
Any Green coloured bubble wrap and popcorn is compostable.
Please remove any plastic tape before recycling the packaging.
Check your local area on how best to recycle the packaging.

Missed delivery:

If you are not in at the delivery address you should receive a card so you can arrange to collect from your local post office or re arrange delivery.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. You will be given a choice whether you wish us to re-despatch the item or for you to cancel the order.

Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our shipping fees from the refund total.

Returns and Refunds:

If you are not happy with your order, please return it to us at your expense and in the condition we sent it to you, Once we receive the returned items, we will refund you for the cost of goods. Postage charges can not be refunded.

Delivery Times:

We aim to despatch within 3 to 4 working days of receiving your order. Items are often despatched within a day or 2
Obviously at peak periods such as holidays etc this may take a little longer.
You will be sent an automated email to the address on your account your order is despatched.
Please allow 28 working for delivery from despatch date. This can be longer with covid and Brexit complications.

Postage Costs

Please NOTE that you are responsible for any Customs charges or import duties applied by your country.
We’re trying pricing by weight to be as economical as possible for our customers.
Postage rates are subject to updates at our discretion and may revert to P+P by 5 of order value.

United Kingdom (g)
0-250: £2.50
251-1500: £5.00
1501 and up: £12.00

USA (g) World Zone 3
0-250: £6.00
251-500: £12.50
501-750: £17.50
751-1000: £21.50
1001-1250: £24.50
1251-2000: £30.00
2000 and up: £35.00

Rest of the World (g) World Zone 1
0-500: £7.50
501-750: £13.50
751-1000: £17.00
1001-1250: £18.50
1251-1500: £21.50
1501-2000: £25.00
2000 and up: £35.00

European Countries  (g)
0-250: £5.50
251-500: £8.50
501-750: £10.00
751-1000: £11.50
1001-1250: £13.00
1251-1500: £14.00
1501-2000: £23.00
2000 and up: £25.00

Australia and New  Zealand (g) World Zone 2
0-250: £6.00 
251-500: £8.50
501-750: £13.50
751-1000: £16.50
1001-1250: £24.50
1251-2000: £30.00
2000 and up: £35.00

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